Career Opportunities
Join Boss Products and Help Transition the World to a Safer Working Environment
Thank you for considering career opportunities with Boss Products LLC.
Sales Support Manager
| Status: | Date: | Required Training: |
| Exempt | 11/01/2022 | Usual In-House/Expected |
| Reports To: | Department: | Pay Range: |
| Director of Sales | Sales | $65,000 - $TBD ON EXPERIENCE |
About Us:
Boss Products is committed to helping meet and exceed today’s strict NFPA regulatory guidelines
governing the industry. We provide a full range of fire and explosion mitigation solutions including
prevention, isolation, diversion, and venting. Boss Products is the exclusive North American distributor for
major worldwide manufacturers, as well as promoting our own Raptor Series brand.
Join Boss Products and Help Transition the World to a Safer Working Environment.
Core Values:
Our core values guide and shape the way we do business. We live our core values every day, and they’ve
helped make us who we are today.
Teamwork - Boss Team members eagerly collaborate to achieve our goals and plans.
Accountability - Boss Team members are open and transparent, and we expect our performance to be evaluated relative to our objectives.
Quality - Boss Team members always strive to satisfy the specified set of attributes or requirements 100% with our Service, Products and Processes.
Trust - Boss Team members confidently do what they say they will do and follow through on their commitments.
Innovation - Boss Team members creatively develop new ways to solve any issues our customers may encounter.
Accountability - Boss Team members are open and transparent, and we expect our performance to be evaluated relative to our objectives.
Quality - Boss Team members always strive to satisfy the specified set of attributes or requirements 100% with our Service, Products and Processes.
Trust - Boss Team members confidently do what they say they will do and follow through on their commitments.
Innovation - Boss Team members creatively develop new ways to solve any issues our customers may encounter.
Our Mission:
We Preserve Lives and Investments with Innovative, Tailored Safety Solutions
Our Vision:
To be Recognized as the Worldwide Leader in Combustible Dust Safety, making Technical Solutions Accessible to Clients Around the World
Job Summary:
This incredibly important managerial position focuses on meeting customer expectations and represents customers’ interests in company meetings, manages customer experience and helps to resolve complaints. This position is responsible for working on the phone and on the computer most of the day to assist with the completion of the company business. Particularly the Sales Support Manager is responsible in assisting the Regional Sales Managers and Director of Sales of the company by responding to telephone and written inquiries in a prompt, accurate and objective manner. This position is the primary point of contact for dealers, distributors, sales representatives and other external stakeholders for all business-related inquiries, including order processing, products delivery, quotations, product specifications and above all customer satisfaction with realistic expectations.
Major Duties:
- Ultimate responsibility for all customer support for all domestic and foreign accounts.
- Ensure optimal level of transactions for customers with absence of issues.
- Prepare documents for customers and feedback for Director of Sales on schedule and manage follow up.
- Provide support to Managerial operations and regional sales for customers.
- Manage internal and external customers and provide necessary support ensuring closed loop.
- Enter and follow up on the customer purchase orders within the correct territory assigned; accurately.
- Manage requests and resolve associated issues for customers.
- Monitor customer inquiries, comments, and complaints; assist in effective resolution of same.
- Coordinate with customers and interdepartmental staff and ensure optimal level of customer services.
- Prepare records and monitor results of customers with associate departments.
- Prepare solutions ensuring best result outcome for retention of all customers and associate business.
- Ensure optimal levels of customer service including training and retention of Inside Service Associates.
- Assist with buying merchandise/products and managing inventory by participating in meetings and staying abreast of needs.
- Coordinate issues with the correct interdepartmental Management.
- Maintain accurate records related to purchases.
- Provide soft collection to all accounts in the assigned territory
- Assists with administrative tasks when needed.
- Performs other duties as assigned
Skills and Qualifications:
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.
- Ability work in a high energy, team environment
- Highly adaptable and flexible – able to solve new problems quickly
- Ability to work overtime as needed
- Demonstrated ability to monitor multiple processes related to orders, purchasing and receiving
- Ability to establish credibility and rapport with leadership team, and other departments
- Excellent verbal and written communication skills; maintaining clarity, professionalism, and conciseness individually
- Demonstrated ability to execute multiple, interdependent end-to-end projects
- Ability to establish credibility and rapport with leadership, team, departments, customers and other stakeholders as needed
- Ability to anticipate, solve and resolve problems in best practices manner
- Excellent organizational skills with the ability to maintain multiple projects simultaneously without sacrificing quality or service
- Ability to meet deadlines and goals under strict or tight timelines
- A high standard of quality and mindfulness to detail
- Ability work in a high energy, motivational team environment
- Highly adaptable and flexible mentally; solving unfamiliar problems swiftly as well as transferring subjects/situations quickly without losing focus and remaining present
- Ability to work overtime if needed
Education and Experience:
- High School Diploma or equivalent
- QuickBooks knowledge and experience required (at least 2 years)
- (3-5) Three to Five years of customer service experience required
- Bachelor’s degree in related field preferred
Preferred Software Knowledge:
- Inventory Management System(s) – Oracle, SalesForce, Fishbowl, etc…
- Microsoft Office Suite
- QuickBooks
Physical Requirements:
- Prolonged periods of sitting at a desk/working on a computer (often)
- Must be able to lift up to 20lbs. (occasionally)
- Warehouse environments with occasional extreme heat/loud machinery (occasionally)
Compensation:
- Competitive Pay / DOE
- Employer Paid Medical, Dental & Vision
- Generous PTO, Sick & Holiday Pay
- 401K & 401k Employer Matching
- Pre-Tax Commuter Benefits/HSA/FSA
- Employee Assistance Program
- Accidental Death & Disability
- Discounted Life & Other Insurance Choices
- Enrollment in MarketPlace (PerksatWork)
Boss Products LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Warehouse Associate
| Status: | Date: | Required Training: |
| Non-Exempt | 5/2024 | In House ‐ Expected |
| Reports To: | Department: | Pay Range: |
| Warehouse Manager | Operations | $18.00 ‐ $21.00 – HR/ DOE |
About Us:
Boss Products is committed to helping meet and exceed today’s strict NFPA regulatory guidelines
governing the industry. We provide a full range of fire and explosion mitigation solutions including
prevention, isolation, diversion, and venting. Boss Products is the exclusive North American distributor for
major worldwide manufacturers, as well as promoting our own Raptor Series brand.
Join Boss Products and Help Transition the World to a Safer Working Environment.
Core Values:
Our core values guide and shape the way we do business. We live our core values every day, and they’ve
helped make us who we are today.
Teamwork - Boss Team members eagerly collaborate to achieve our goals and plans.
Accountability - Boss Team members are open and transparent, and we expect our performance to be evaluated relative to our objectives.
Quality - Boss Team members always strive to satisfy the specified set of attributes or requirements 100% with our Service, Products and Processes.
Trust - Boss Team members confidently do what they say they will do and follow through on their commitments.
Innovation - Boss Team members creatively develop new ways to solve any issues our customers may encounter.
Accountability - Boss Team members are open and transparent, and we expect our performance to be evaluated relative to our objectives.
Quality - Boss Team members always strive to satisfy the specified set of attributes or requirements 100% with our Service, Products and Processes.
Trust - Boss Team members confidently do what they say they will do and follow through on their commitments.
Innovation - Boss Team members creatively develop new ways to solve any issues our customers may encounter.
Our Mission:
We Preserve Lives and Investments with Innovative, Tailored Safety Solutions
Our Vision:
To be Recognized as the Worldwide Leader in Combustible Dust Safety, making Technical Solutions Accessible to Clients Around the World
Job Summary:
This important operations position is responsible for working cooperatively with a team of other workers in the warehouse and sublease location nearby. Some of the duties that are carried out by the Boss Products, LLC warehouse associate/inventory float include maintaining inventory, shipping and receiving orders, processing orders received, examining products for damage, maintaining warehouse space, and ensuring that they are organized, strictly complying with the Company’s rules and regulations. You may also be expected to think of or utilize new, effective or more efficient ways of maximizing warehouse procedures, assist with decisions and be collaborative. Boss Products asks that you be attentive, passionate, and eager to take initiative and learn new methodologies at work.
Warehouse Associates are asked to carry out a wide range of duties which may include processing incoming and outgoing shipments, deciphering work orders, locating items and/or, merchandise in storage locations, picking and pulling, inspecting incoming and outgoing merchandise for damage, utilization of inventory systems, storage systems, paperwork, machinery, packaging systems and phones. Reporting to work as scheduled, on time and prepared is of the utmost importance to this position.
Major Duties:
- Administration of first aid of minor injuries and documents of any injuries sustained
- Identifies and corrects problems and inefficiencies within the process, materials, equipment as well as lets superiors know of issues
- Arranges and labels goods & merchandise based on size, destination & schedule.
- Filling work orders out promptly as required
- Handling receipt of packages and other truck deliveries per protocol
- Organize and boxing kits in different stock locations
- Actively participating in the process of packaging, handling, transportation, and several other shipping‐related duties
- Ensuring that warehouse environments and work areas are kept clean and organized, ensuring that doors are open and closed on time, end of the day maintenance/cleaning completed & equipment returned
- Picking & organizing items to be shipped from the warehouse and accurately preparing them for delivery; consistently
- Being timely and using time wisely; Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided
- Creates purchase requests to manager based on department needs, budget, special orders
- Communicates work hazards and strictly adheres to health and safety practices (OSHA Compliance)
- Maintains accessible filing or electronic filing system for all non‐confidential & confidential documents
- Other duties as assigned
Skills and Qualifications:
- Good verbal and written communication skills, a positive attitude and willingness to work as a team
- Good interpersonal and customer service skills; ability to maintain even demeanor during challenging conversations
- Ability to exercise professionalism & courtesy when dealing coworkers, vendors and customers
- Excellent organizational skills and attention to detail
- Excellent time management skills
- Ability to establish credibility with leadership, team and other departments
- Ability to work overtime if needed
Education and Experience:
- School Diploma or GED preferred
- Forklift Experience (stand‐up/sit down) preferred
- Previous warehouse experience preferred
Preferred Software Knowledge:
- Inventory Management System(s) – SalesForce, Fishbowl
- Microsoft Office Suite Preferred
Physical Requirements:
- Prolonged periods of sitting at a desk/working on a computer
- Must be able to lift, push, pull up to 50 lbs.
- Warehouse environments with extreme heat/loud machinery
- Ability to be available for physical inventory counts
Compensation:
- Competitive Pay / DOE
- Employer Paid Medical, Vision & Dental
- Generous PTO, Sick & Holiday Pay
- 401(k) & 401(k) Employer Matching
- Pre‐Tax/HSA/FSA & Commuter Benefits
- Employee Assistance/Legal & Adoption Program
- Accidental Death & Disability
- Discounted Life & Other Insurance Choices
- Enrollment in MarketPlace (PerksatWork)
Boss Products LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Submit Your Resume
Our employees are our strength. Are you our new colleague?
Boss Products is dedicated to excellence and believes in the importance of providing quality products at a reasonable price and building strong, effective relationships with customers. Our company is driven by a team of hardworking, productive, and dedicated professionals, accountable to not only the organization but to themselves! If you would like to join our team, let’s start a conversation.
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